Version dated 22 September 2026
At OMNISKIT, we aim to provide our customers with a simple, transparent and enjoyable shopping experience. This policy sets out the conditions applicable to shipping, voluntary returns, exchanges, refunds, defective products and delivery-related issues.
Swiss law does not provide a general 14-day right of withdrawal for online purchases. However, OMNISKIT voluntarily offers its customers a 14-day return period, subject to the conditions and exceptions set out in this policy.
This policy does not restrict any mandatory rights to which customers are entitled under applicable Swiss law.
OMNISKIT offers free shipping within Switzerland on all orders with a total value of CHF 100 or more.
For orders below CHF 100, the following shipping fees apply:
The applicable shipping fees are displayed to the customer before the order is confirmed.
If an order has specific characteristics, particularly a weight exceeding the categories listed above, any additional shipping charges must be communicated to the customer before the order is confirmed.
Where tracking information is available, customers are encouraged to keep it until their order has been received.
In the event of a delivery delay, a missing parcel or another delivery issue, customers may contact our customer service team using the details provided in Section 13.
OMNISKIT accepts voluntary returns within 14 days of receipt of the parcel.
The return period is calculated from the date on which the customer receives the order.
After this period has expired, a voluntary return may be refused unless OMNISKIT expressly agrees otherwise or specific legal rights apply.
This voluntary return option does not affect the customer's legal rights in the event of a defective or non-conforming product or an incorrect delivery.
To qualify for acceptance under the voluntary 14-day return policy, the product must, insofar as appropriate to its nature:
OMNISKIT reserves the right to inspect the condition of returned items and determine whether the conditions for a voluntary return have been met.
The customer's legal rights in the event of a defective or non-conforming product remain unaffected.
For a voluntary return, all postage and shipping costs are the customer's responsibility and will not be reimbursed by OMNISKIT.
To make the return process easier, OMNISKIT provides the following items where applicable:
Important: The return sticker is not prepaid. It only indicates the destination address. The customer must pay the shipping costs directly to Swiss Post or the chosen shipping provider.
In the event of a defective or non-conforming product or an incorrect delivery, OMNISKIT will review the circumstances and apply the relevant legal requirements and appropriate measures to the specific case.
To help us process returns efficiently, we ask our customers to follow the steps below.
Before preparing your parcel, take photographs of the items you wish to return, clearly showing their actual condition.
These photographs document the condition of the products before shipment and may help us process your request.
Before shipping your parcel, contact us at:
Email: info@omniskit.ch
Request your return form and provide the information necessary to process your request, including your order number and the items concerned.
Where this procedure applies to your return, the return form must be obtained before the parcel is shipped.
Place the items back in their original packaging where possible and ensure that the products are adequately protected.
Use the adhesive strip supplied with your parcel, if available, to seal the package securely.
Locate the pre-addressed return sticker supplied with your order.
Attach it to the parcel, ensuring that the return address is clearly visible and legible. If necessary, cover the original shipping label to prevent conflicting address information from interfering with delivery.
The return sticker identifies the destination address but does not include postage.
Take your parcel to a Swiss Post branch or use an appropriate shipping service.
The shipping costs for voluntary returns are your responsibility.
We recommend choosing a tracked shipping service and keeping your proof of postage and tracking number until OMNISKIT confirms receipt of your return.
After shipping your parcel, send the tracking number to info@omniskit.ch, including your order number.
This information helps us track your return.
Once the parcel arrives, our team will inspect the returned items and check whether the conditions for a voluntary return have been met.
If the return is accepted, we will process the refund in accordance with Section 8 of this policy.
An explanatory video demonstrating the steps involved in preparing and shipping a return may also be made available on OMNISKIT's social media channels, particularly Instagram and TikTok.
Unless our customer service team provides different instructions, postal returns must be sent to the following address:
Ulya Nukic
OMNIS Kit Nukic
PickPost PK174136
Rte de Lausanne 14
1052 Le-Mont-sur-Lausanne
Switzerland
We recommend checking the instructions provided by our customer service team before shipping your parcel.
Where this option is offered, customers may also return their items directly to our warehouse, by appointment only.
Please contact us in advance by email to arrange an appointment:
In-person returns cannot be made without prior appointment confirmation.
For reasons of hygiene, safety or health protection, certain products cannot be returned under the voluntary 14-day return policy if they have been opened, used or unsealed, to the extent permitted by applicable law.
These products may include, in particular:
Where an exclusion depends on the product being opened, used or unsealed, the customer will be clearly informed of the restriction before or at the time of purchase, where required.
These exclusions apply only to voluntary returns and do not restrict the customer's legal rights in the event of a defective or non-conforming product or an incorrect delivery.
Where a refund is due for an accepted return, OMNISKIT will refund the amount corresponding to the items concerned using the same payment method used for the original order, unless otherwise agreed.
Postage and shipping costs for voluntary returns are not refundable.
Refunds are processed after the returned items have been received and inspected, subject to applicable legal rights.
In the event of defective or non-conforming products or an incorrect delivery, OMNISKIT will review the circumstances and apply the relevant legal requirements.
A refund or replacement is not granted automatically solely because a request has been submitted. Each case is assessed according to the specific circumstances, the information provided and the applicable rights.
The conditions applicable to gift cards are set out in OMNISKIT's General Terms and Conditions and the applicable policy covering prices, shipping and gift cards.
A gift card that has already been used, even partially, cannot be refunded beyond the rights provided by law or the conditions expressly applicable to that gift card.
If a product is defective, does not match its advertised characteristics, or OMNISKIT has sent an item different from the one ordered, we ask you to contact us as soon as possible after discovering the issue, preferably in writing.
Customer service contact details:
To help us assess your request, please provide the following information where possible:
OMNISKIT will review your request and inform you of the next steps.
The customer's legal rights regarding product defects and applicable warranties remain unaffected.
If your order has not arrived within the expected delivery period or you experience a delivery issue, please contact us promptly at info@omniskit.ch or by telephone at +41 79 542 13 06.
Where possible, please provide:
OMNISKIT may investigate the situation and, where necessary, request an investigation from the shipping provider.
If the tracking system indicates that your parcel has been delivered but you have not received it, please contact us promptly.
We will investigate the situation with the shipping provider and take appropriate measures depending on the circumstances.
The electronic status “delivered” or “left at the delivery address” is not, by itself, sufficient to determine the outcome of a claim. Each case is assessed individually, taking into account the circumstances and the customer's legal rights.
If you receive a visibly damaged parcel or discover damage to an item upon delivery, please contact us as soon as possible.
Where possible, we recommend that you:
OMNISKIT will investigate the situation with the shipping provider where necessary and determine the appropriate measures based on the circumstances and applicable legal rights.
OMNISKIT aims to minimise the environmental impact associated with returns wherever possible.
Making customers responsible for the shipping costs of voluntary returns is intended, in particular, to discourage unnecessary returns and encourage responsible use of the return service.
We also seek to minimise waste and the unnecessary destruction of returned products wherever possible.
Returned items are inspected to determine, according to their condition and nature, whether they can be resold, handled in accordance with applicable hygiene and safety requirements, or directed towards another appropriate solution.
For any questions regarding shipping, a return, a refund, a defective product or an order, please contact our customer service team:
OMNISKIT – Nukic
Route de Bottens 1A
1053 Cugy
Switzerland
Email: info@omniskit.ch
Telephone: +41 79 542 13 06
For return-related enquiries, please include your order number to help us process your request efficiently.
Last updated: 22 September 2026
Thank you for your trust and cooperation.
The OMNISKIT Team
